Shipping policy
At VineKey, we’re committed to delivering your favorite wine accessories quickly and conveniently. Here’s everything you need to know about how we handle shipping:
Delivery Time – Lebanon
We ship all over Lebanon, and delivery usually takes 2–3 business days. Orders within Beirut may arrive slightly sooner, typically within 1–2 business days.
Shipping Cost
We’re happy to offer free shipping on all orders across Lebanon — no minimum purchase required.
Shipping Method
For your convenience, we offer cash on delivery (COD) as the primary payment method.
Address Accuracy
Please make sure your shipping details are accurate when placing your order. VineKey is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Shipping Delays
While we aim for timely delivery, please note that unforeseen events such as weather, holidays, or courier issues may occasionally cause delays. We appreciate your understanding in such cases.
Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us at info@getvinekey.com within a few days of the expected delivery date. We will investigate and work with our delivery partner to resolve the issue promptly.
Failed Deliveries & Returns
If your package is returned to us due to multiple failed delivery attempts, wrong address, or refusal to accept, a re-shipping fee may apply. Alternatively, you may request a refund for the product price minus any applicable return or delivery fees.
Customer Support
If you have any questions or need help with your order, our dedicated support team is ready to assist. Contact us anytime at info@getvinekey.com.