Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it unused, with original tags and packaging. You’ll also need to provide a receipt or proof of purchase.

To start a return, please contact us at info@getvinekey.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

You can always reach out to us with any return questions at info@getvinekey.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns on:

Sale items or gift cards

Exchanges

The fastest way to get the item you want is to return the original item (if eligible), and once the return is accepted, make a new purchase for the desired item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note: it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@getvinekey.com.